Emergency medical services of top-notch are only possible if the company has a highly educated, skilled and motivated staff.
9Lives continuously monitors the quality indicators for the staff and collects feedback in various ways.
Areas that we track include:
- Development discussions
- Sick leaves
- Durations of employment
- Test results
To ensure the quality of staff skills, each place of business has an introductory training program, tailored specifically for the location in question. We also use the IMS quality program. We carry out regular surveys to investigate how satisfied our employees are with their workplace.
As an employer, we create opportunities for our staff to participate in necessary professional training, and we also support their education on their own initiative. That way, we can ensure that our services are of the highest class in all positions.
In our development plan, there is an individual learning and training plan for each employee. The corporate physician provides instructions and training to supervisors, who follow up the continuous development of employee skills. The local managers are responsible for testing the staff at every location and they organize and coordinate their own employees' training.
The corporation seeks to centrally organize two two-day training events for all staff, once or twice a year. In addition, it organizes regional training 4-10 times a year. The staff also participate regularly in training sessions arranged by the hospital district and other companions.
Upon hiring of a new employee, we always ensure that the person receives training on all important issues relating to the working performance, particularly issues concerning patient safety. A new employee always works as a third person in the ambulance unit. When the local supervisor has tested the new employee's skills, the person may be placed in a working pair in the unit. The work always begins in basic level ambulances.
For driving education, the corporate has developed its own training programs, as educational institutions in health care do not provide such training to students who specialize in emergency care.