Certificates and quality
9Lives group has extensive, competent and comprehensive know-how in emergency medical services. We consider the needs of customers in our service process, right up to the end user, and always strive to create a high quality, comfortable and humane patient encounter. In this way, we guarantee the high quality and excellence in our business. The owners, the management and the ambulance staff are highly motivated and a professional way of working makes it possible to continuously develop our operations, as required in the constantly changing field of emergency medical services.
Our business has a quality certification under ISO 9001. The external auditor of the quality system is DNV (Det Norske Veritas). As the first emergency medical company in Finland, we have received Det Norske Veritas International Quality Certificate (DNV Business Assurance Management System Certificate).
The continuous development of our services and activities are included in the requirements of the ISO 9001 quality system. The company uses an online IMS system for process and quality control.