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Processing personal data within the 9Lives Group

The European Union’s General Data Protection Regulation (GDPR) entered into force in spring 2016. The national application of the Regulation started on 25 May 2018. According to the EU General Data Protection Regulation, people must be able to influence how companies process the personal data they collect. This regulation also applies to us.


  • Gives people the right to decide on the use of their personal data and the so-called digital footprint that enables identification.
  • Unifies rules and simplifies business practices in the EU Single Market.
  • Obligates organizations to handle personal data appropriately.

Customer information available to 9Lives

As we process both personal and patient data, the trust of our customers is particularly important to us. The General Data Protection Regulation gives our customers and us a uniform operating model for improving data protection. 

We use personal data:

  • to create and maintain customer relationships
  • to provide, develop and bill our services
  • to comply with the law and other regulations and rules that obligate 9Lives.

The protection of personal data is important to us

We will only use your personal data in the manner we have explained to you or according to your permission. We ask for the personal data we need to provide the services you request and to comply with our legal obligations.

We will only disclose your personal data to third parties if we are required to do so for legal reasons or if you have consented to it. 

You can request access to your personal data, restrict their use, correct them or request their erasure. You may also receive a copy of the personal data we hold regarding you. 

You have the right to know what personal data we store and what we use it for.

More information about our privacy practices, the personal data we collect about you and your rights can be found in the document archive on this page.

If you have a matter related to the processing and protection of personal data, please send us an email to or call 020 700 8000 and leave a call request for the data protection officer. Forms for reviewing, correcting or erasing your data can be obtained by ordering them by email at

More information about data protection